Technical Account Manager

TL;DR

Technical Account Manager: Driving customer success by providing advanced technical and strategic guidance to ensure customers maximize the value of Pendo’s platform with an accent on connecting high-level business goals to sophisticated solutions. Focus on enhancing ROI, advocating for customer needs, and influencing product direction.

Location: Preference for Raleigh, NC or New York City office. Occasional travel to visit customers on-site.

Salary: $98,500–$123,000

Company

Pendo was founded in 2013 by former product managers with a mission to improve society's experience with software.

What you will do

• Manage a portfolio of Enterprise US-based customers.
• Offer advanced technical and strategic consultation on Pendo products.
• Establish strong, influential relationships with senior customer stakeholders.
• Identify opportunities to enhance customer ROI through tailored solutions.
• Serve as an internal advocate for customer needs, influencing product direction.
• Provide mentorship and leadership within the TAM team.

Requirements

• 2.5 years of experience in technical account management or similar, preferably in a SaaS industry.
• Strong understanding of software development, API integrations, CSS, or HTML.
• Excellent communication and presentation skills for conveying complex technical information to non-technical stakeholders.
• Experience working with product, engineering, and go-to-market teams.
• Proven ability to project manage and strategize complex customer relationships and demonstrate technical guidance.

Nice to have

• Strong understanding of SDKs, mobile frameworks, and mobile architecture.
• Functional knowledge of Digital Adoption software and in-app guidance.
• Technical writing experience.
• Knowledge of software product trends, Product Ops, and PLG.

Culture & Benefits

• Join one of the fastest-growing startups, supported by best-in-class institutions.
• Gain experience in a diverse set of technologies and clients with real impact.
• Work in a passionate, dynamic, and fun culture.
• Commitment to providing access and reasonable accommodation to applicants with disabilities.
• Competitive salary ranges and comprehensive compensation, benefits, and reward opportunities.