Customer Success Manager, Commercial (SaaS)

TL;DR

Customer Success Manager, Commercial (SaaS): Partnering with customers to ensure they achieve business value and foster loyalty, with an accent on developing positive customer experiences and maintaining high-level account engagement. Focus on understanding customer needs, driving product adoption, mitigating risk, and advocating for customers internally.

Location: Onsite in Raleigh, NC

Salary: $107,100 – $133,900

Company

hirify.global is a fast-growing startup providing a product success platform that helps improve society's experience with software.

What you will do

• Understand the entire customer experience and evolve the customer journey.
• Develop a deep understanding of hirify.global’s technology to create customer success best practices.
• Maintain ownership of a portfolio of customers, fostering relationships to drive adoption, retention, and mitigate risk.
• Co-create Joint Value Plans/Success Plans with customers and deliver effective Business Reviews.
• Be accountable for enabling customers to achieve their desired outcomes and product adoption.
• Act as an internal advocate for customers, partnering with cross-functional teams for successful implementation and renewals.

Requirements

• 3-4 years of customer success, account management, consulting, or software sales experience.
• Customer-facing experience within a software company is required.
• Bachelor's degree or equivalent practical experience preferred.
• Ability to interact with customer teams at various levels, from end-user to C-level stakeholders.
• Demonstrated ability to analyze data and business insights to influence decision-making.
• Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail.

Nice to have

• Experience having led and organized Business Reviews and coordinating meaningful engagements/onsites.
• Experience discovering key goals and steering customer stakeholders with Success Plans.
• Experience working with cross-functional teams and communicating common customer behaviors to sales, marketing, and product teams.

Culture & Benefits

• Equal opportunity employer committed to diverse teams and inclusion.
• hirify.global is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities.
• Competitive salary ranges based on industry, and other compensation, benefits, and reward opportunities.
• Opportunity to gain experience in a diverse and exciting set of technologies and clients.
• Passionate, dynamic, and fun culture.