TL;DR

Customer Success Manager, Commercial (SaaS): Partnering with customers to ensure they achieve business value and foster loyalty, with an accent on developing positive customer experiences and maintaining high-level account engagement. Focus on understanding customer needs, driving product adoption, mitigating risk, and advocating for customers internally.

Location: Onsite in Raleigh, NC

Salary: $107,100 – $133,900

Company

%hirify_global% is a fast-growing startup providing a product success platform that helps improve society's experience with software.

What you will do

Understand the entire customer experience and evolve the customer journey.
Develop a deep understanding of %hirify_global%’s technology to create customer success best practices.
Maintain ownership of a portfolio of customers, fostering relationships to drive adoption, retention, and mitigate risk.
Co-create Joint Value Plans/Success Plans with customers and deliver effective Business Reviews.
Be accountable for enabling customers to achieve their desired outcomes and product adoption.
Act as an internal advocate for customers, partnering with cross-functional teams for successful implementation and renewals.

Requirements

3-4 years of customer success, account management, consulting, or software sales experience.
Customer-facing experience within a software company is required.
Bachelor's degree or equivalent practical experience preferred.
Ability to interact with customer teams at various levels, from end-user to C-level stakeholders.
Demonstrated ability to analyze data and business insights to influence decision-making.
Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail.

Nice to have

Experience having led and organized Business Reviews and coordinating meaningful engagements/onsites.
Experience discovering key goals and steering customer stakeholders with Success Plans.
Experience working with cross-functional teams and communicating common customer behaviors to sales, marketing, and product teams.

Culture & Benefits

Equal opportunity employer committed to diverse teams and inclusion.
%hirify_global% is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities.
Competitive salary ranges based on industry, and other compensation, benefits, and reward opportunities.
Opportunity to gain experience in a diverse and exciting set of technologies and clients.
Passionate, dynamic, and fun culture.