Technical Lead Manager - Care & Delivery IT

TL;DR

Technical Lead Manager (Care & Delivery IT): Leading a team of engineers to modernize customer care systems by integrating and automating SaaS tools with an accent on improving customer experience and scaling the circular economy. Focus on architecting robust solutions, coaching engineers, and driving operational excellence in an agile environment.

Location: Hybrid in Barcelona

Company

hirify.global is a global marketplace for refurbished devices, aiming to make tech reliable, affordable, and better than new, with a mission to scale the circular economy.

What you will do

• Lead and mentor a team of two engineers, fostering their growth and a collaborative culture.
• Collaborate with Care Operations, Product, and Engineering to align technical strategy with company objectives.
• Design and implement clean, maintainable, and scalable automation and integration solutions within the SaaS ecosystem (Zendesk, Intercom, Salesforce, Mayday).
• Drive operational excellence and continuous improvement, championing engineering best practices.
• Stay hands-on with architecting solutions, coding workflows, and problem-solving alongside your team.

Requirements

• Passion for developing people and balancing team management with hands-on technical work.
• Experience in IT engineering with knowledge of at least one of Zendesk, Intercom, or Salesforce.
• Familiarity with APIs and monitoring services like Datadog.
• Problem-solving mindset that navigates ambiguity with data and curiosity.
• Clear, effective communication in English (written and verbal).

Culture & Benefits

• Mission-driven work environment where day-to-day impact contributes to the planet.
• Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 additional remote days.
• Commitment to diversity, equity, and inclusion, supported by Employee Resource Groups and mentorship programs.
• Impact-driven work with hands-on career development opportunities in a fast-paced environment.

Hiring process

• Phone call with Tech Talent acquisition partner (45 minutes).
• Technical interview with the Care IT team (1 hour).
• Management & leadership interview with future manager & partner manager (1 hour).
• Stakeholders' interview with Care leadership & product management (45 minutes).
• Cultural & Value interview with C-level from hirify.global (45 minutes).