Product Manager (CCaaS)

TL;DR

Product Manager (CCaaS): Driving the direction of AI-powered CCaaS products and services, defining product vision, and managing the full product lifecycle from concept to release. Focus on evolving features for SaaS platforms, analyzing customer feedback, and leading cross-functional teams to ship high-quality products.

Salary: €50,000–€65,000 annually

Company

hirify.global is an AI-powered contact center innovation company delivering a future-proof, cloud platform that redefines the customer experience.

What you will do

• Evolve feature concepts into detailed product requirements and specifications.
• Collaborate with stakeholders, UX, engineering, and other PMs to refine project scope.
• Manage requirements and coordinate with design, engineering, QA, and go-to-market teams to ship features.
• Act as key authority for project development concepts, business strategy, and models.
• Manage multiple projects from concept to release, ensuring defined specifications and goals are met.
• Compile, analyze, and interpret customer feedback and market research data to define new features.

Requirements

• 3+ years of product management experience.
• Minimum 1 year of experience developing new and evolving features for SaaS platforms.
• Solid agile and iterative software product development experience.
• Experience successfully managing complex web and mobile app projects from inception to launch.
• Track record of leading cross-functional teams to successfully launch commercial products.
• BA/BS degree in computer science or related technical field, or equivalent practical experience.

Culture & Benefits

• Impactful work shaping the future of customer experience.
• Collaborative and inclusive team culture.
• Comprehensive benefits: Medical, dental, vision, 401(k) plan, commuter benefits.