Director of Data Success and Support (Applied AI)

TL;DR

Director of Data Success and Support (Applied AI): Leading and scaling a Data Success team and customer support operations to deliver actionable insights and excellent support for an AI-powered B2B analytics platform with an accent on customer trust, data-driven insights, and process scalability. Focus on building scalable processes, defining KPIs, and collaborating cross-functionally with Product and Engineering to enhance customer experience and platform evolution.

Location: San Francisco HQ, onsite five days a week

Salary: $140,000–$200,000 USD

Company

hirify.global is an Applied AI startup automating sales, marketing, and customer success for B2B companies by integrating data and powering high-value workflows.

What you will do

• Lead and mentor the Data Success team to deliver actionable insights and guide customers.
• Oversee customer support operations ensuring timely and proactive responses.
• Define, monitor, and optimize support KPIs like response time and CSAT.
• Build scalable processes balancing quality analysis with efficiency.
• Partner with Product and Engineering to surface customer insights and influence platform development.
• Develop playbooks and frameworks to scale team impact and act as escalation point for complex challenges.

Requirements

• Must be based in San Francisco and work onsite five days a week.
• 7+ years leading Data Analysts or related functions, including 3+ years in leadership.
• Proven Data Analyst background with ability to guide others using no-code data platforms.
• Experience managing and scaling data or customer support teams.
• Strong leadership, coaching, and problem-solving skills.
• Excellent cross-functional collaboration and customer empathy.

Nice to have

• Experience in early-stage, high-growth startup environments.
• Ownership-first mindset and first principles problem-solving approach.

Culture & Benefits

• In-person collaboration culture at San Francisco HQ.
• Rapid growth and meaningful backing with a proven product.
• Equal Opportunity Employer committed to diversity and inclusion.