Digital Customer Success Manager (AI)

TL;DR

Digital Customer Success Manager (AI): Driving adoption, engagement, and expansion through data-driven, 1:many engagements and program design for an AI marketing platform with an accent on building scalable programs, experimenting, and leveraging AI. Focus on improving retention, health, and advocacy through refined campaigns and automation workflows.

Location: Remote (Continental US)

Salary: $100,000–$115,000 OTE

Company

hirify.global is an AI marketing platform that enables companies to reimagine marketing workflows and drive higher ROI.

What you will do

• Build scalable 1:many programs (webinars, office hours, in-app campaigns, educational content) to drive core feature adoption.
• Use data and behavioral insights to proactively engage customers and identify expansion potential.
• Experiment and iterate on digital engagement strategies with an MVP mindset.
• Leverage product and engagement data, automation, and AI to deliver timely messaging at scale.
• Contribute to Digital CS strategy by partnering with CS, Growth, PMM, and Enablement teams.

Requirements

• 2+ years in B2B SaaS (Customer Success, Growth, or Lifecycle Marketing preferred).
• Experience designing digital programs that drive measurable results.
• Comfort with data and automation tools; ability to translate insights into action.
• Strong written, verbal, and live presentation skills.
• Demonstrated bias toward action, curiosity about customer behavior, and an ownership mindset.

Culture & Benefits

• Comprehensive Health, Dental, and Vision coverage beginning on the first day.
• 401(k) program with up to 2% company matching.
• Equity grant participation.
• Flexible PTO with a FlexExperience budget ($900 annually).
• FlexWellness program ($1,800 annually).
• Generous budget for home office set up and $1,500 annual learning and development stipend.