Technical Customer Success Manager (Maritime)

TL;DR

Technical Customer Success Manager (Maritime): Manage and support maritime clients using hirify.global’s vessel tracking and maritime intelligence solutions with an accent on client relationship building, onboarding, and data-driven engagement. Focus on delivering expert support, driving platform adoption, and collaborating with sales and product teams to enhance client success and product alignment.

Location: London, hybrid work format

Company

hirify.global provides global trade intelligence and maritime data solutions, empowering clients in commodities, energy, and shipping sectors with actionable insights.

What you will do

• Build and maintain strong relationships with maritime clients including shipowners, charterers, brokers, and traders.
• Deliver onboarding and training for vessel tracking, port analytics, and fleet monitoring tools.
• Drive user engagement and platform adoption through tailored campaigns and expert support.
• Collaborate with sales to identify expansion opportunities and support renewals.
• Work with product and engineering teams to translate client feedback into product improvements.
• Maintain detailed client records and success metrics in Salesforce.

Requirements

• Location: Based in or near London with hybrid work capability
• 1+ years in customer success or account management in maritime, shipping analytics, or commodities data.
• Strong understanding of maritime workflows and vessel tracking data.
• Excellent communication and relationship-building skills.
• Familiarity with data platforms, Excel, APIs, and CRM systems like Salesforce.
• Self-motivated and organized with client-first mindset.

Nice to have

• Educational background in the maritime sector.

Culture & Benefits

• Work with a diverse, global team of experts.
• Engage in a fast-evolving industry impacting global trade.
• Company values innovation, transparency, and growth.
• Supportive and collaborative work environment.