Principal Customer Success Manager (AI)

TL;DR

Principal Customer Success Manager (AI): Lead AI maturity journeys for luxury fashion clients, driving business impact and innovation with an accent on strategic engagement and C-level relationship management. Focus on scaling AI adoption, aligning product development with client needs, and fostering transparent communication.

Location: Remote (UK, France)

Company

hirify.global is a fast-growing applied AI scale-up with offices in Munich, Barcelona, Madrid, and Cluj, focused on democratizing AI through a cutting-edge mobile app delivering real-time business insights.

What you will do

• Own 1-2 customers' AI maturity journey from integration to enterprise-wide scaling.
• Drive innovation and impact roadmaps to deliver clear business outcomes and growth opportunities.
• Build and maintain scalable engagement strategies including C-level relationships.
• Act as a bridge between customers and product teams to align future products with client expectations.
• Foster transparent and honest communication internally and externally with full accountability.

Requirements

• 7+ years experience in Customer Success, Partnerships, Account or Product Management.
• Experience with multinational fashion houses.
• Strong communication skills and comfort interacting with C-level executives.
• Ability to prioritize in fast-paced environments and work independently.
• Bachelor, Master or MBA degree.

Culture & Benefits

• Internationally diverse team with 30+ nationalities.
• Competitive salaries and performance rewards.
• Flexible remote work with free time management.
• Open feedback culture and focus on lifelong learning.
• Fun off-sites and regular casual get-togethers.