Customer Success Engineer

TL;DR

Customer Success Engineer: Supporting and expanding strategic enterprise customers by ensuring successful integration and scaling on hirify.global’s platform with an accent on technical ownership, API troubleshooting, and performance optimization. Focus on designing solutions, diagnosing issues, and driving customer outcomes through deep technical partnership.

Location: Remote (United Kingdom)

Company

hirify.global is an early-stage, well-funded startup building the world’s best logistics infrastructure platform, serving major retailers like Walmart and 7-Eleven.

What you will do

• Serve as the technical owner for enterprise customer accounts, ensuring integration success and system performance.
• Collaborate with customer engineers and product teams to design, implement, and scale solutions on hirify.global’s platform.
• Diagnose issues, advise on best practices, and guide architectural decisions.
• Troubleshoot API issues, workflow failures, and data mismatches across environments.
• Analyze KPIs to identify root causes, improve performance, and reduce defects.
• Provide actionable feedback to product and engineering teams and support account growth.

Requirements

• Location: Must be based in the United Kingdom or able to work remotely from there.
• 5+ years in technical customer-facing roles such as Solutions Engineer or Customer Success Engineer.
• Hands-on experience with APIs, integrations, logs, and data flows with strong debugging skills.
• Proven success supporting enterprise customers through complex technical deployments.
• Strong analytical and problem-solving skills with ability to navigate ambiguous systems.
• Excellent communication skills interfacing at multiple customer organization levels.

Nice to have

• Experience in logistics, supply chain, or operationally intensive SaaS systems.
• Background in high-growth startups or enterprise retail integrations.
• Familiarity with modern engineering tooling, observability tools, workflow engines, or API ecosystems.
• Experience in consultative roles blending technical depth and customer outcome ownership.

Culture & Benefits

• Early-stage, well-funded startup with direct impact and career growth opportunities.
• Quarterly broader team on-sites to bond with teammates.
• Competitive compensation and equity opportunities.
• Flexible paid time off.
• Health, dental, and vision insurance.