Strategic Value Director (Customer Success)

TL;DR

Strategic Value Director (Customer Success): Lead strategic and commercial management of high-value accounts in the DACH region, focusing on software supply chain security solutions. With an accent on customer value creation, commercial growth, and trusted partnership. Focus on orchestrating cross-functional teams, leveraging deep DevOps and security expertise, and driving multi-million dollar ARR expansion.

Location: Remote (Germany, UK)

Company

hirify.global is a software supply chain security company providing end-to-end solutions including proactive protection against malicious open source, SBOM management, and open source dependency management platforms.

What you will do

• Act as primary commercial and strategic guide for high-value Strategic Accounts in the DACH region.
• Drive account renewals and aggressive growth through cross-sells, up-sells, and new divisions.
• Build trusted partnerships by representing customer voice to influence product and service improvements.
• Lead cross-functional account strategies aligning Product, Marketing, and Engineering teams.
• Leverage deep subject matter expertise in SDLC and software supply chain security.

Requirements

• Location: Must be based in Germany or UK (remote).
• Strong experience in strategic sales and managing multi-million dollar ARR relationships.
• Deep practical understanding of DevOps, CI/CD tooling, artifact repositories, OSS governance, containerization, and AI-code assist.
• Data-driven mindset with ability to use feedback and analytics to drive strategy.
• Bold leadership with self-motivation and risk-taking ability.
• English proficiency: Required (job posted in English).

Culture & Benefits

• Commitment to diversity, inclusion, and equal opportunity employment.
• Perks include parental leave, diversity and inclusion working groups, and flexible working practices.
• Supportive environment encouraging authenticity and respect.