SAP Functional Analyst (CRM)

TL;DR

SAP Functional Analyst (CRM): Supporting and enhancing the CRM area by gathering requirements, designing solutions, and implementing complex configurations. Focus on ensuring system alignment with IT strategy, leading integration testing, and troubleshooting complex incidents within SAP CRM.

Location: Mason, OH, US, 45040

Company

hirify.global Corporation helps over a million businesses get Ready™ to open their doors with confidence every day by providing products and services like uniforms, mats, safety products, and fire protection.

What you will do

• Participate in gathering requirements, leading design, and providing guidance on recommendations for the CRM area.
• Collaborate with the business to propose solutions and enhance current processes, advising on system options, risks, costs, benefits, and impacts.
• Ensure all systems are aligned with the IT long-term strategy.
• Identify, recommend, and implement complex configuration solutions and full cycle configuration for business needs.
• Set testing strategy, lead end-to-end integration testing, and participate in project and release delivery.
• Troubleshoot, evaluate, and design corrections for complex incidents.
• Maintain high functional competency in SAP CRM configuration, staying abreast of trends and best practices.

Requirements

• High school diploma/GED required; Bachelor’s degree preferred.
• Minimum 5 years of experience in SAP CRM gathering requirements, configuring, and customizing in CRM Service.
• Minimum 3 years of experience in Ibase, SAP CRM Contracts, Service Orders, and SAP CRM Middleware.
• Minimum 1 full lifecycle implementation in SAP CRM.
• Experience with SAP CRM 7.0 best practices in areas of CIC, Sales and Service and Functional Configuration.
• Experience with CRM – ECC integration for Product, Customer & Contact, Pricing, Transactions and Employee data.
• Understanding of ABAP code and debugging skills.
• Experience communicating technical and business issues/solutions to all levels of management.

Nice to have

• Experience with S/4HANA and SAP FSM.
• Experience in SolMan - ChaRM.
• Experience in complex SAP environments, supporting multiple SAP components.
• Experience working on customer FIORI and customer Mobile applications.

Culture & Benefits

• Comprehensive and competitive medical, dental, and vision benefits, with premiums below the national average, and flexible plan options, including one at zero cost.
• Competitive Pay, 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP).
• 100% Company Paid Disability, Life, and AD&D Insurance.
• Paid Time Off and Holidays.
• Skills Development, Training, and Career Advancement Opportunities.