Account Manager (AI, Fintech)

TL;DR

Account Manager (AI, Fintech): Managing a portfolio of professional firms and SMEs, focusing on building client relationships, identifying growth opportunities, and ensuring customer success. Focus on coordinating product onboardings, analyzing usage data, and managing critical incidents with strategic vision.

Location: Hybrid in Barcelona (3 days in office) or 100% remote

Company

hirify.global is a startup backed by international investors, building an ecosystem that leverages artificial intelligence and technology to revolutionize accounting and tax management.

What you will do

• Manage a portfolio of professional firms and SMEs, building solid and trustworthy relationships.
• Identify expansion opportunities within each account: adoption of new features, upselling, and cross-selling.
• Serve as the key point of contact for each client, understanding their challenges and aligning solutions with business objectives.
• Ensure customer success throughout the entire lifecycle, from onboarding to advanced adoption.
• Coordinate product onboardings with the team and the client, ensuring smooth setup and first steps.
• Analyze usage and activity data to anticipate risks, identify improvements, and propose strategic actions.

Requirements

• 2–3 years of experience as an Account Manager, Customer Success Manager, or in consultative sales in SaaS environments.
• Experience or knowledge in tax, accounting, or professional firm environments is highly valued.
• Impeccable communication skills, including clarity, empathy, and ability to influence.
• Experience with CRM and pipeline management, along with an interest in data analysis.
• Strong business orientation, capable of finding opportunities and translating needs into growth.
• High proactivity and adaptability, thriving in a fast-paced startup environment.

Culture & Benefits

• Permanent contract and full-time position.
• Competitive fixed salary plus a variable component based on objectives, with an option for phantom shares.
• Real professional growth opportunities in a startup with unicorn ambition.
• Work with a motivated, close-knit team focused on continuous learning.
• Hybrid work model (3 days in office if residing in Barcelona) or 100% remote mode.
• Flexible benefits through Cobee (transportation, meals, etc.).