Customer Success Manager (Ecommerce)

TL;DR

Customer Success Manager (Ecommerce): Manage and grow a portfolio of B2B clients with recurring billing, focusing on strategic account management, upsell and cross-sell, and technical coordination. Focus on defending business interests, professionalizing client relationships, and ensuring continuity and growth of recurring revenue.

What you will do

• Lead a portfolio of B2B clients with recurring billing and professionalize client relationships.
• Identify growth opportunities and lead upsell and cross-sell initiatives.
• Coordinate technically with engineering, development, and project management teams.
• Translate client needs into clear requirements and defend scope and priorities.
• Track milestones, risks, and performance; prepare executive reports for C-level stakeholders.
• Manage tools like Pipedrive, Notion, and Jira for traceability.

Requirements

• 3–6 years of experience in Customer Success or Account Management in digital or tech environments.
• Seniority to engage with high-level decision-makers.
• Hunter mindset focused on upsell and cross-sell within active accounts.
• Experience managing recurring revenue and ongoing contracts.
• Native Spanish; English proficiency is valued.

Nice to have

• Background in ecommerce, integrations, digital developments, CRO, or automation.
• Experience with CRM and coordination tools such as Pipedrive, HubSpot, Notion, and Jira.

Culture & Benefits

• Key role with direct impact on recurring revenue and strategic accounts.
• Autonomy and close collaboration with commercial, operations, and technical teams.
• Culture of rigor, precision, and continuous improvement in a boutique environment.