Onboarding Representative (Customer Success)

TL;DR

Onboarding Representative (Customer Success): Responsible for welcoming, onboarding, and training Spanish and Portuguese-speaking clients with an accent on client adoption and process improvement. Focus on managing multiple onboarding projects, collaborating across teams, and delivering clear technical training to non-technical clients.

Location: Remote-first, based in Portugal

Company

hirify.global is a startup providing SaaS solutions with a focus on customer experience and onboarding.

What you will do

• Collaborate with sales, support engineering, and customer success teams for smooth handovers
• Enhance onboarding processes tailored to client needs
• Provide online training sessions to maximize product adoption
• Monitor client progress and proactively address challenges
• Gather and document client feedback for the Product team

Requirements

• Fluent in Spanish and Portuguese; proficient in English
• More than 2 years experience in similar roles, preferably in B2B SaaS or hotel industry
• Degree in Hospitality or Business Management
• Customer-oriented mindset with strong organizational and communication skills
• Ability to work remotely and manage multiple projects simultaneously

Culture & Benefits

• Dynamic startup environment with rapid personal development
• Team-first culture valuing unique contributions
• Opportunities for growth and scaling experience
• Focus on healthy work-life balance