TL;DR

Customer Success Manager (AI): Guiding customers through onboarding, adoption, and long-term success of an AI-driven SaaS platform with an accent on workflow mapping, training, and upsell opportunities. Focus on building scalable onboarding content, improving retention, and collaborating with product teams to influence roadmap decisions.

Location: Must be based within the EU, within ±2 hours of CET

Company

%hirify_global% supports a modern AI platform focused on enhancing hiring processes with productivity and AI tools.

What you will do

Lead onboarding sessions and train customers on best practices
Map customer workflows and recommend smart platform usage
Build long-term relationships and identify upsell opportunities
Collaborate with Product to share insights and influence roadmap decisions
Create guides, playbooks, and tutorials to simplify learning
Run QBRs and track value delivered across accounts
Proactively prevent churn and drive retention metrics

Requirements

Must be based in the EU within ±2 hours of CET
Experience in Customer Success or client-facing SaaS roles
Strong communication and relationship-building skills
Comfort with AI tools, automation, and modern workflows
Proactive problem-solver passionate about customer success

Culture & Benefits

Fully remote team across Europe
High transparency and ownership
Fast iteration cycles with real customer impact
Modern, tool-heavy work culture