Director, Marketing Operations (eCommerce)

TL;DR

Director, Marketing Operations (eCommerce): Drives organizational excellence across hirify.global’s global marketing function by leading annual planning, transformation programs, financial operations, and leadership operations with an accent on connecting strategy to execution, ensuring efficiency, business outcomes, and a culture of clarity. Focus on overseeing OKR definition and tracking, managing cross-functional dependencies, and optimizing investment and team performance.

Location: Hybrid (Montreal, Quebec, Canada) with flexible remote work policies.

Company

hirify.global is a cloud commerce solution provider, founded in Montréal, Canada in 2005, helping retail, hospitality, and golf businesses innovate and scale globally.

What you will do

• Lead annual strategic and financial planning cycles for global marketing, collaborating with Finance, Revenue Operations, and regional leads.
• Manage a global team of project and marketing operations managers supporting Marketing functions across NOAM, EMEA, and APAC.
• Establish and manage a marketing management operating system, including meeting cadences, offsites, and business reviews.
• Oversee OKR definition, tracking, and reporting to ensure accountability and visibility into marketing’s contribution to business outcomes.
• Lead cross-functional initiatives to strengthen marketing’s operational health, including process improvements, tool optimization, and change management.
• Craft executive-level communications, oversee Marketing-wide communications, and partner on internal employer branding.

Requirements

• 10+ years of experience in Marketing Operations, Strategy, or Program Management.
• 5+ years leading teams in global or matrixed organizations.
• Proven success leading annual planning and financial operations for a marketing or GTM organization.
• Strong strategic and analytical skills; able to synthesize data into clear insights and recommendations.
• Experience leading organizational change and cross-functional transformation initiatives.
• Exceptional written and verbal communication skills; comfortable interfacing with executive stakeholders and a strong command of project management methodologies and tools (e.g., Monday.com, JIRA, Asana).

Nice to have

• Strategic thinker with strong operational execution skills.
• Collaborative leader thriving in complex, fast-paced global environments.
• Adept at building relationships and influencing across senior levels.
• Data-driven and detail-oriented, with a focus on continuous improvement.
• Passion for developing teams and creating structure in ambiguity.

Culture & Benefits

• Flexible work environment and paid time off.
• Equity options and contributions to your pension plan.
• Training opportunities for skill and career growth.
• Health and wellness credit.
• Time off to volunteer and participate in interest groups/employee networks.
• Computer purchase program (Macbook) and enhanced parental leave.