Client Success Associate

TL;DR

Client Success Associate: Ensuring smooth client operations and satisfaction by managing platform access, client communications, and data organization with an accent on collaboration across multiple departments and process improvement. Focus on troubleshooting, timely client support, and maintaining high-quality product delivery.

Location: Girona, Spain

Company

hirify.global is a product company focused on fintech solutions, providing a platform for fund management and client success.

What you will do

• Manage secure platform access for clients and internal teams.
• Coordinate client communications and shared mailbox management.
• Maintain and update client data aligned with compliance.
• Assist in developing and refining client success processes and tools.
• Provide initial troubleshooting and escalate complex issues.
• Collaborate with cross-functional teams to ensure client satisfaction.

Requirements

• Location: Must be based in Girona, Spain
• Strong attention to detail and problem-solving skills.
• Proactive and solution-oriented mindset.
• Ability to adapt quickly to new software and processes.
• Effective collaboration and communication skills.

Culture & Benefits

• Creative and innovative work culture.
• Fast-paced, diverse workplace with learning opportunities.
• Automation and tech integration in workflows.
• Comfortable modern office environment with amenities.
• Monthly company-organized afterworks for team bonding.