Customer Onboarding Specialist (Vacation Rental)

TL;DR

Customer Onboarding Specialist (Vacation Rental): Guiding new customers through account setup and product utilization with an accent on driving adoption and upsells of features and plans. Focus on understanding customer objectives, proactive pipeline management, and gathering product feedback.

Location: Remote from Spain

Company

hirify.global is a fast-growing scale-up company leading the vacation rental industry, empowering property owners and managers worldwide through technology.

What you will do

• Onboard new customers by assisting them in setting up their hirify.global account, connections, and providing system training via phone and screen sharing calls.
• Understand customer objectives and potential to correctly set up their account and assist them during the customer journey.
• Provide a consultative approach to customers to ensure proper utilization of hirify.global.
• Analyze the customer base and proactively work with your pipeline to improve product adoption and drive upgrades or upsells.
• Gather customer feedback regarding possible bugs, improvements, and new functionalities, passing it along to the Product team.
• Work collaboratively with other departments (Sales, Support, Product) to maximize value for customers.

Requirements

• 1+ year as an account manager/onboarding specialist in a high-growth SaaS environment or a recent relevant graduate.
• Tech-savvy with the ability to fully understand software.
• English: Native/Near native level required.
• Italian: Native/Near native level required.
• Experience negotiating and handling commercial conversations with customers.
• Ability to manage multiple accounts simultaneously.
• Excellent verbal and written communication skills with the ability to explain complex concepts clearly.
• Excellent organization skills and detail-oriented.
• Fast learner capable of keeping up with a fast-growing environment.

Nice to have

• Experience in the vacation rental software industry.

Culture & Benefits

• Freedom to work from home.
• Enjoy 25 working days of paid vacation and Jornada Intensiva in August.
• Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist).
• Flexible Remuneration plan for meals and transportation.
• Home-office setup allowance for a productive and comfortable work environment.
• Biyearly team-building events in Barcelona at the company's expense.
• Free Spanish classes.
• Referral program with paid compensation.
• Great culture and working environment with an international team of over 60 different nationalities.