Onboarding Analyst

TL;DR

Onboarding Analyst (Customer Support): Guide new customers through onboarding, platform access, training, and activation with an accent on customer goal alignment and removing blockers. Focus on managing onboarding timelines, delivering training, and improving customer experience through data-driven insights and collaboration.

Location: Madrid, Spain

Company

hirify.global is a technology company focused on customer onboarding and success.

What you will do

• Guide customers through onboarding aligning their goals with platform use.
• Collaborate with teams to remove blockers and ensure smooth handoffs.
• Manage onboarding timelines and deliver project milestones on schedule.
• Deliver training sessions and activate communication channels as needed.
• Improve processes, document workflows, and lead initiatives to enhance experience.
• Manage customer portfolio ensuring high satisfaction and timely delivery.

Requirements

• Fluent in English or Spanish for customer communication.
• Experience in customer onboarding within a technology company.
• Knowledge of onboarding and Customer Success metrics.
• Experience with HubSpot and Power BI tools.
• Strong problem-solving, communication, and data-driven decision-making skills.
• Experience in crisis management, negotiation, and project management.

Nice to have

• Experience with the hirify.global platform.
• Experience with agile project management methodologies.