E-commerce & Customer Service Specialist (E-commerce)

TL;DR

E-commerce & Customer Service Specialist (E-commerce): Supporting and managing e-commerce operations and customer experience for the Hospitality division with an accent on eStore adoption, order processing, and digital marketing. Focus on coordinating data, executing campaigns, and identifying improvements for the e-commerce platform.

Location: Null

Company

hirify.global is part of the ASSA ABLOY Group, a world leader in access solutions with operations in over 70 countries, helping billions of people experience a more open and secure world.

What you will do

• Oversee daily eStore operations, ensuring smooth order processing and high-quality customer experience.
• Drive eStore adoption by converting offline customers to online orders.
• Support and execute digital marketing campaigns, including email marketing.
• Maintain and update online product catalogs with new products and visuals.
• Coordinate customer, product, and pricing data in the ERP system.
• Track and report monthly eStore performance metrics and KPIs.

Requirements

• Previous experience in sales or administrative support positions; E-commerce expertise is a huge advantage.
• Fluent in English, both written and spoken.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong attention to detail and ability to manage multiple priorities.
• Teamwork mindset and systematic approach to work.

Nice to have

• Experience with dynamic AX or SAP in order processing.
• Knowledge of Microsoft CRM 365.
• Experience with design tools (e.g., Canva, Adobe).

Culture & Benefits

• Generous and competitive total rewards package.
• Opportunities for learning and professional development.
• Accessible and supportive management team with strong values.
• Diverse and inclusive teams with value for different perspectives and experiences.
• Empowerment for career building with regular feedback, training, and development.