Support Specialist

TL;DR

Support Specialist: Handling diverse inquiries related to global employment, compliance, payroll, and employee support with an accent on support operations, collaboration, and process improvement. Focus on resolving complex issues, managing workflows in Zendesk, and providing accurate guidance on global employment laws.

Location: Remote across Spain, South Africa, Portugal, Egypt, Tunisia, Poland, North Macedonia, Ukraine

Company

hirify.global is an early-stage startup providing a full-range people management platform enabling global hiring and employee benefits management for Fortune 500 companies and startups worldwide.

What you will do

• Handle incoming inquiries through Zendesk, ensuring accurate and timely responses.
• Resolve issues related to global employment, compliance, payroll, and employee support.
• Collaborate with internal teams and external stakeholders to resolve queries and maintain clear documentation.
• Provide feedback and contribute to process improvements and best practices in support operations.
• Stay updated on global employment laws and share knowledge with teammates.

Requirements

• English: Exceptional written and verbal communication skills required.
• 2–3+ years experience in customer support, operations, or related roles.
• Proficiency with support platforms like Zendesk including workflow management and automations.
• Experience in EOR, global HR, or payroll-related support.
• Strong organizational and time-management skills across global time zones.
• Proven ability to collaborate effectively in a remote-first, globally distributed environment.

Nice to have

• Strong experience in Employee Payroll and Billing Support environments.

Culture & Benefits

• Startup environment with rapid growth and influence opportunities.
• Work for market-leading clients including Microsoft and Mastercard.
• Competitive compensation and top-tier work equipment.
• 100% remote work with PTO regulated by local statutory.
• Culture valuing respect, kindness, diversity, inclusion, and smart work.