Customer Journey Manager

TL;DR

Customer Journey Manager: Managing and optimizing end-to-end customer journeys with an accent on technology integration and cross-functional collaboration. Focus on understanding customer experience, continuous improvement, and orchestrating journey effectiveness across teams.

Location: Jersey or Isle of Man with hybrid work pattern

Salary: £38,295 - £40,310

Company

hirify.global is a major UK financial institution investing in people, data, and technology to serve 26 million customers.

What you will do

• Understand and map customer journeys using tools like Visio and Figma.
• Evaluate journey effectiveness from customer and business perspectives.
• Support continuous improvement of customer journeys.
• Coordinate cross-functional alignment on journey initiatives.
• Collaborate with Product, Experience Design, and Engineering teams.

Requirements

• Location: Must be based in Jersey or Isle of Man
• Experience in business analysis, requirements elicitation, and process modelling.
• Strong collaboration and facilitation skills in Agile environments.
• Proficiency with tools such as Jira, Visio, and Confluence.
• Good communication skills to articulate journey insights clearly.
• Adaptability to change and continuous improvement mindset.

Nice to have

• Experience with value stream mapping and workshop facilitation.

Culture & Benefits

• Inclusive and diverse work environment.
• Generous pension contribution up to 15%.
• Annual performance-related bonus and share schemes.
• Flexible working hours and job share options.
• 24 days holiday plus bank holidays and wellbeing initiatives.