Product Operations Specialist

TL;DR

Product Operations Specialist: Manages key operational workflows across bug triage, operational requests, documentation, localization, and release coordination with an accent on improving processes and reducing operational friction. Focus on identifying recurring issues, reporting on key metrics, and supporting mobile release management.

Location: Berlin, Germany

Company

hirify.global is the world’s pioneering local delivery platform, operating in over 70 countries worldwide and headquartered in Berlin, Germany.

What you will do

• Own daily bug triage across the Home domain, assessing severity and routing issues.
• Own and report on key operational metrics (e.g., TTFR, SLA adherence, backlog health).
• Identify trends in recurring defects and propose improvements or fixes.
• Manage operational requests intake and enforce SLA expectations across stakeholders.
• Coordinate localization workflows across markets, vendors, and engineering teams.
• Support mobile release management by maintaining calendars, tracking progress, and flagging risks.

Requirements

• Experience: Around 4-6 years in Product Operations, Program Coordination, or Technical Support.
• Technical aptitude: Comfortable using Jira, Confluence, Miro, API debugging tools (Charles/Proxyman), SQL, and log tools to investigate patterns independently.
• Ability to identify root causes, recognize patterns, and suggest solutions.
• Skilled at engaging cross-functional stakeholders and driving clarity.
• Effective collaboration with Engineering, Product, and regional teams.
• Ability to prioritize and manage multiple requests reliably.

Culture & Benefits

• Belief in diversity and inclusion to create an amazing customer and employee experience.
• Commitment to fostering diversity starting with hiring.
• Non-discriminatory hiring practices based on various identities and statuses.
• Encouragement to request accommodations or specific accessibility support for interviews.
• Preferential consideration for severely disabled applicants with equal qualifications.