Payments Technical Support Specialist (Fintech)

TL;DR

Payments Technical Support Specialist (Fintech): Responding to and resolving complex Level 3 support escalations for financial service products, and developing processes and documentation for payment support. Focus on applying in-depth knowledge of global payment solutions and SaaS/Fintech experience to improve payment operations and efficiency.

Location: London, United Kingdom (onsite)

Company

hirify.global is a product company providing software-as-a-service for the leisure and attractions industry, offering ticketing, point-of-sale, and digital waiver processes globally.

What you will do

• Respond to all Level 3 support escalations via our help desk.
• Assist customer teams in designing and implementing resources to help customers and internal teams understand payments.
• Communicate with clients and manage escalations around funding and transaction exceptions.
• Develop and maintain expertise regarding hirify.global’s operations process as well as technical and software capabilities.
• Coordinate with internal support, implementation, customer success, account management, and sales teams to resolve client escalations.
• Develop and deliver all processes and documentation relating to Payments support.

Requirements

• Minimum 3+ years of in-depth knowledge of payment solutions and/or finance industry products and systems.
• Advanced Excel and/or data analytics skills.
• Prior SaaS experience working in customer support with technical products.
• Outstanding interpersonal, influencing, verbal, and written communication skills.
• Proven experience in defining and achieving innovations and improvements to support systems.

Culture & Benefits

• Opportunity to advance your career in payments or develop a payments specialization.
• Be part of a global team of 300+ passionate, enthusiastic, and down-to-earth professionals.
• Work together to build something truly remarkable and contribute to a success story.
• Join a dynamic team and make a real impact.

Hiring process

• Initial call with our Talent Acquisition Manager.
• Interview with the Hiring Manager.
• Loop Interviews with the wider hirify.global team for a 'vibe check'.
• Offer, following reference checks.