Technical Support Engineer (Cybersecurity)

TL;DR

Technical Support Engineer (Cybersecurity): Resolving complex customer technical issues via multiple channels and serving as a liaison with internal stakeholders, with an accent on providing effective solutions and documenting bugs. Focus on taking end-to-end ownership of customer problems and exceeding customer expectations on response quality and timeliness.

Location: Remote (United Kingdom)

Company

hirify.global is a global leader in cybersecurity, developing an advanced AI-native platform to stop breaches for organizations across all industries.

What you will do

• Serve as customer liaison with internal hirify.global stakeholders to ensure feedback is documented.
• Resolve customer problems via telephone, email, chat, or remote access.
• Research technical issues, provide recommendations, and create action plans.
• Contribute to and utilize internal technical expertise and knowledge base content.
• Lead technical communications within the team to share best practices.
• Take end-to-end ownership of customer issues, including troubleshooting and resolution.

Requirements

• Bachelor’s Degree or equivalent.
• 2+ years of customer support, technical support, system administration, or related customer-facing role.
• Technical expertise on Windows and Linux platforms.
• Demonstrable skills in supporting and deploying API technologies (REST), 3rd Party Integrations and connectors.
• Expertise in managing and troubleshooting SIEM solutions.
• Excellent relationship management, customer service, and communication skills.

Nice to have

• Experience with the hirify.global Falcon Platform, especially NG-SIEM.
• Experience with Swagger, Postman, IBMQradar, or Sentinel.
• Experience with EDR, Splunk, query languages, and Regex.
• Experience supporting Kernel level security solutions and hybrid environments.
• Experience supporting security applications such as AV, VPN, Firewall, or proxy.

Culture & Benefits

• Remote-friendly and flexible work culture.
• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays, paid parental and adoption leaves.
• Professional development opportunities for all employees.
• Employee Networks and volunteer opportunities to build connections.