Billing Support Specialist

TL;DR

Billing Support Specialist: Handling customer billing inquiries, payment disputes, and subscription management for a cloud platform with an accent on technical comprehension and exceptional communication skills. Focus on identifying patterns, documenting solutions, and streamlining billing operations for efficiency and customer satisfaction.

Location: Remote (United Kingdom)

Salary: £45,800–£71,500

Company

hirify.global is building a modern cloud platform for developers creating AI-native, full-stack, multi-service applications.

What you will do

• Handle Support Billing tickets and payment disputes/chargebacks.
• Manage Subscription operations for Enterprise customers and Custom Contracts.
• Identify gaps in workflows and help automate or optimize processes.
• Collaborate closely with Finance, Product, and Support Engineering teams to identify customer friction.

Requirements

• Working location in the United Kingdom
• 2-4 years experience in billing, preferably at a SaaS/PaS company.
• Strong demonstrated writing skills in English.
• History of working with payment tools like Orb, Metronome, and Stripe.
• Happy interacting directly with customers.

Culture & Benefits

• 4 weeks of paid vacation, available from day one.
• 14 weeks of fully paid parental leave for all parents.
• 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent.
• Monthly lifestyle stipend for wellness, mental health, and hobbies.
• Monthly cell phone and internet subsidy.
• Continuous learning benefits and related support.