Manager of Account Management (AI)

TL;DR

Manager of Account Management (AI): Building and leading the customer-facing Account Management function from the ground up, defining processes, and scaling a high-performing team with an accent on retention, expansion, and customer health. Focus on leveraging AI-driven workflows to increase efficiency, predict customer needs, and elevate account performance.

Location: Hybrid in South Jordan, Utah (M, W, F in-office)

Company

hirify.global is a fast-growing SaaS company building simple, efficient software for accounting firms, aiming to revolutionize the accounting space.

What you will do

• Build, lead, mentor, and scale the Account Management team from the ground up.
• Establish the Account Management strategy, including customer segmentation, engagement models, and success metrics.
• Own customer retention and expansion outcomes, partnering with Customer Experience, Sales, Product, Support, and Marketing.
• Develop data-driven processes to monitor account health, anticipate risks, and identify growth opportunities.
• Implement and optimize AI-driven workflows to improve forecasting, customer insights, team efficiency, and communication quality.
• Meet regularly with strategic accounts to understand goals, deepen relationships, and drive continued product adoption.

Requirements

• 5+ years of experience in Account Management in a B2B SaaS environment.
• 2+ years of experience leading Account Management teams; experience building a team from scratch strongly preferred.
• Strong understanding of SaaS customer lifecycles, renewal and expansion motions, and account health measurement.
• Proven experience owning retention, churn mitigation, and expansion targets.
• Ability to leverage AI tools (e.g., for forecasting, insights, automation, and communication augmentation) to enhance team performance.
• Excellent leadership, coaching, and people development skills.

Nice to have

• Experience working with accounting, fintech, or workflow automation products.
• Experience leading teams through rapid scale or high-growth environments.

Culture & Benefits

• Flexible Paid Time Off, plus 10 company holidays.
• Health Benefits including Medical, Dental, and Vision, and an HSA Match.
• 401(k) with 100% company match up to 3% of your contribution, with immediate vesting.
• Mental Health support via Impact Suite & Employee Assistance Program (EAP).
• Paid New Parent Leave & Birthing Parent Leave.
• Supplemental Benefits, including company-paid Basic Life & AD&D insurance and long & short-term disability coverage.
• Company events, including monthly company-wide meetings and summer parties.
• ERG Committees to plan initiatives around continuing education, community outreach, and recruiting.
• Fully-stocked kitchen.

Hiring process

• Application review, followed by outreach if a mutual fit.
• 20-minute phone call with the People Team.
• 45-60-minute video or in-person interview with the Hiring Manager.
• 1-3 additional rounds of interviews, depending on the role, leading to a Final Interview.