Senior Service Designer

TL;DR

Senior Service Designer: Leading experience design for colleague channels platform, enhancing end-to-end journeys for colleagues and customers with an accent on strategic vision, collaboration, and user-centered design. Focus on facilitating workshops, driving design decisions, and mentoring within agile teams.

Location: Hybrid in Halifax, Leeds, or Manchester, UK

Salary: £76,194 - £89,640

Company

hirify.global is a major UK financial institution focused on inclusive culture and diversity with extensive employee benefits.

What you will do

• Lead experience design squad within agile teams to define and enhance colleague and customer journeys.
• Collaborate with product owners, researchers, and engineers to take propositions from concept to reality.
• Drive strategic vision for the colleague channels platform, ensuring decisions are insight-driven.
• Facilitate workshops and discussions to align business context, needs, and risks.
• Research, document, and prototype current and future state services and experiences.
• Coach and mentor others to foster good experience design decisions and user focus.

Requirements

• Location: Hybrid work with at least 40% office presence in Halifax, Leeds, or Manchester, UK
• Experience with design thinking, customer journey mapping, service blueprinting, and related research methods.
• Strong collaboration skills within multidisciplinary agile teams.
• Ability to lead and mentor others in experience design.
• English language proficiency: implied fluent (B2+)

Culture & Benefits

• Inclusive and diverse work environment with focus on belonging and support.
• Generous pension contributions up to 15% and performance-related bonus scheme.
• Share schemes including free shares and lifestyle-adapted benefits.
• 30 days holiday plus bank holidays and wellbeing initiatives.
• Generous parental leave policies and disability confident employer.