Technical Account Manager

TL;DR

Technical Account Manager: Manages enterprise-level clients, providing technical expertise to maximize product adoption and enhance client satisfaction. Focus on proactive issue detection, technical advisory for strategic growth, and collaboration with implementation and product teams.

Location: Hybrid, based out of our Dublin City Centre office (three in-office days per week)

Company

hirify.global is a global leader in digital identity verification, providing an award-winning platform that enables businesses to onboard customers, optimize costs, and combat fraud across 195 countries.

What you will do

• Own monitoring client performance to proactively detect and resolve technical issues.
• Act as a technical point of contact for enterprise customers.
• Collaborate with the Implementation, Product, DevOps, and Development teams.
• Support Customer Success Managers during technical demonstrations and customer meetings.
• Contribute to knowledge-sharing initiatives by developing internal and client-facing resources.
• Escalate and manage critical technical issues with relevant teams.

Requirements

• 2+ years of experience in Customer Success, Account Management, or a technical support role.
• Bachelor’s degree or equivalent experience.
• Solid understanding of SaaS products, API integrations, and troubleshooting techniques.
• Proficient in presenting technical information to both technical and non-technical stakeholders.
• Strong communication, time management, and organizational skills.
• Interest in building internal and external relationships to promote collaboration.

Culture & Benefits

• Comprehensive health, dental, and vision coverage.
• Retirement plans with company match, paid time off, and parental leave.
• Annual education & training stipend (equivalent to $1,000 in local currency).
• Flexible hybrid working environment with weekly lunches, quality coffee, and social events.
• Access to wellness workshops, events, and a complimentary Headspace subscription.
• Inclusive Employee Resource Groups providing support and community for diverse backgrounds.