Designated Support Engineer

TL;DR

Designated Support Engineer (Cybersecurity): Providing technical expertise and problem-solving for business-critical customers, serving as the first point of contact for technical support and leading escalation responses with an accent on building and maintaining strong customer relationships. Focus on proactive guidance, product adoption, and seamless project execution across multiple regions.

Location: Eligibility to work in Saudi Arabia required.

Company

hirify.global is a global company redefining the future of cybersecurity by providing a comprehensive, open, and native cybersecurity platform.

What you will do

• Support a small set of business-critical customers, acting as their primary technical contact.
• Build strong relationships with customers, advocating for them within hirify.global.
• Provide proactive guidance, encourage product adoption, and assist with deploying new product releases.
• Manage internal and customer communications related to service requests and product inquiries.
• Collaborate with support management to ensure high-quality service delivery and gather product feedback.
• Mentor Technical Support team members to enhance their technical expertise and customer interaction skills.

Requirements

• 5+ years of experience in Customer Support, Customer Success, or a similar role.
• Eligibility to work in Saudi Arabia.
• Strong knowledge of security as it relates to network and endpoint protection.
• Experience with Linux and Windows deployment and troubleshooting.
• Excellent communication skills, both verbal and written.
• Self-motivated, proactive, and detail-oriented with a customer-first mindset.

Culture & Benefits

• Dynamic workforce encouraging everyone to bring their authentic selves to work.
• Variety of social programs, flexible work hours, and family-friendly benefits.
• Retirement plans, medical, dental, and vision coverage.
• Paid time off and paid parental leave.
• Support for community involvement.