Designated Support Engineer

TL;DR

Designated Support Engineer (Customer Support): Provide advanced technical support and customer advocacy for business-critical clients with an accent on security product expertise and escalation management. Focus on building strong customer relationships, orchestrating cross-team assistance, and mentoring support staff.

Location: Remote in Saudi Arabia with eligibility to work required

Company

hirify.global is a cybersecurity company delivering GenAI-powered security solutions to over 53,000 customers worldwide, focusing on innovation through AI, automation, and analytics.

What you will do

• Serve as first point of contact and escalation lead for a small set of critical customers.
• Build and maintain strong customer relationships acting as their advocate internally.
• Coordinate assistance from multiple hirify.global teams including Technical Support, Professional Services, Sales, and Engineering.
• Provide proactive guidance and assist with product adoption and deployment.
• Manage communications related to service requests, product inquiries, and customer projects.
• Mentor Technical Support team members to develop their skills.

Requirements

• Eligibility to work in Saudi Arabia.
• 5+ years experience in Customer Support, Customer Success, or similar roles.
• Strong knowledge of network and endpoint security.
• Experience with Linux and Windows deployment and troubleshooting.
• Excellent verbal and written communication skills.
• Self-motivated, proactive, and customer-focused mindset.

Culture & Benefits

• Flexible work hours and family-friendly benefits.
• Retirement plans and medical, dental, vision coverage.
• Paid time off and parental leave.
• Support for community involvement.
• Inclusive workplace prohibiting discrimination and harassment.