Technical Customer Success Manager

TL;DR

Technical Customer Success Manager: Manage customer portfolios and drive adoption of the Armis platform with an accent on technical delivery, customer advocacy, and aligning solutions to business goals. Focus on guiding customers through implementation, operationalization, and maximizing value realization.

Location: Hybrid in Dublin

Company

Armis is a cybersecurity company specializing in cyber exposure management and real-time risk management for critical assets across enterprises and governments.

What you will do

• Manage up to 30 customer accounts throughout their lifecycle, ensuring health and retention.
• Guide customers from presales to deployment, delivering use cases and value realization.
• Serve as liaison between customers and internal teams including Product, Engineering, Sales, and Executive leadership.
• Drive adoption and utilization of the Armis platform, recommending features to improve security posture.
• Maintain technical knowledge of the platform and related third-party integrations.
• Provide technical subject matter expertise and collaborate cross-functionally to ensure customer success.

Requirements

• Location: Must be able to work hybrid in Dublin
• 5+ years in customer-facing roles such as customer success, systems engineering, or professional services.
• 3+ years experience in network engineering, architecture, or support.
• 2+ years experience in Security, Healthcare, Automotive, Retail, or OT sectors.
• Strong technical problem-solving and project management skills.
• Ability to travel regionally up to 20-25% per quarter.

Nice to have

• Experience as a Technical Account Manager or CSM in Cyber Security SaaS.
• Familiarity with cybersecurity tools like Endpoint, SOAR, SIEM.
• Knowledge of Linux OS and networking protocols.
• Relevant industry certifications (CISSP, Security+, CEH).
• Experience with Healthcare/IOT devices and manufacturers.

Culture & Benefits

• Hybrid work environment based in Dublin.
• Opportunity to work with Fortune 100-500 companies and government entities.
• Collaborative cross-functional teams including Product, Engineering, and Sales.
• Focus on continuous learning and technical expertise development.