Application Support Agent

TL;DR

Application Support Agent: Providing technical support, incident management, and user training with an accent on communication and problem resolution. Focus on supporting users, improving documentation, and collaborating with development teams in a hybrid work environment.

Location: Brussels, Belgium (Hybrid)

Company

hirify.global is a European technology company dedicated to responsible digitalisation, building innovative and inclusive solutions for EU institutions and public and private organizations.

What you will do

• Receive, log, and investigate user requests and incidents via multiple channels.
• Provide technical support and keep end-users informed on progress.
• Participate in meetings with development teams to resolve issues.
• Improve documentation and manuals for training and shared knowledge.
• Deliver training to responsible personnel.

Requirements

• Location: Brussels, Belgium
• English and French: C1 level required
• Higher education or equivalent experience.
• Minimum 1 year of user support experience.
• Good analytical and communication skills.
• Solution-oriented, proactive, and reactive to problems.

Culture & Benefits

• Modern working environment with hybrid model.
• Competitive compensation and benefits including hospitalization plan.
• Meal and commuting allowance.
• Well-being activities on premises.
• Continuous learning opportunities with unlimited access to Udemy for Business.
• Personalized development plan for career growth.