Support Engineer (Jetbrains Academy)

TL;DR

Support Engineer (hirify.global Academy): Provide technical support and resolve issues for users of hirify.global Student and Teacher Packs, focusing on license management, user guidance, and collaboration with product teams. Focus on managing support workload, assisting educators, and improving user experience through automation and workflow optimization.

Location: Berlin, Germany; Limassol, Cyprus; Munich, Germany; Paphos, Cyprus; Prague, Czech Republic; Warsaw, Poland; Yerevan, Armenia

Company

hirify.global is a product company specializing in software development tools and educational products.

What you will do

• Manage support workload primarily via email, resolving technical issues for users of hirify.global educational packs.
• Communicate with educators and IT administrators to provide guidance and resolve inquiries.
• Assist with setup and configuration of hirify.global IDEs and educational plugins.
• Collaborate with technical and product teams on escalated issues.
• Contribute to improving user experience, optimizing workflows, and automating support processes.

Requirements

• Strong English and communication skills with empathy and a desire to help.
• Proactive and self-motivated with ability to work independently.
• Experience in customer support or similar roles, preferably with a technical background.
• Basic command-line skills and familiarity with hirify.global IDEs.
• Experience with software deployment tools or managing computer lab environments is a plus.