Senior Customer Success Manager (Financials)

TL;DR

Senior Customer Success Manager (Financials): Managing and supporting financial clients in energy and commodity markets with an accent on client engagement, product expertise, and cross-team collaboration. Focus on coaching users, uncovering upsell opportunities, and improving customer success processes.

Location: Hybrid in New York

Salary: $110,000 - $130,000 per year

Company

hirify.global provides global trade information and insights in commodities, energy, and maritime sectors through user-friendly platforms and data intelligence.

What you will do

• Maintain meaningful engagement and be the key contact for financial clients.
• Coach users on hirify.global’s terminal, Excel add-in, API, and data integration.
• Identify upsell and cross-sell opportunities aligned with client goals.
• Collaborate with Sales, Product, and Engineering teams to maximize client success.
• Improve customer success processes and maintain accurate client documentation in Salesforce.
• Communicate daily with clients via email, phone, video calls, and face-to-face meetings.

Requirements

• Location: Hybrid role based in New York
• English: B2 level or higher
• 5+ years experience as a customer success manager in energy or commodity markets.
• Comfortable with data and experience with Python or R preferred.
• Strong communication, problem-solving, and client-focused skills.
• Ability to work autonomously in a fast-paced environment and manage multiple stakeholders.

Culture & Benefits

• Inclusive and diverse work environment valuing different perspectives.
• Supportive and accessible team culture.
• Focus on decisiveness, collaboration, and client satisfaction.