Customer Support Engineer (AI Infrastructure)

TL;DR

Customer Support Engineer (AI Infrastructure): Performing customer installations, technical evaluations, and developing solutions for IT infrastructure, networking, and storage challenges with an accent on File protocols, Machine learning, Object Storage, and high-performance computing. Focus on resolving escalated technical support issues and interfacing with customers and development teams to ensure successful deployments and operations.

Location: Tel Aviv, Israel. Requires travel around 20% of the time.

Company

hirify.global is a rapidly growing data platform company building enterprise software infrastructure for the AI era, focused on capturing, cataloging, refining, enriching, and protecting massive datasets for real-time data analysis and AI training and inference.

What you will do

• Perform customer installations and technical evaluations.
• Develop and test solutions in strategically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing.
• Consult on pre-sales and technical sales activities.
• Work on escalated technical support issues to resolution, interfacing with customers and the development team.

Requirements

• Overall 3+ years of experience in customer-facing, pre-sale/post-sale positions working with complex IT solutions.
• Extensive knowledge and experience in enterprise IT infrastructure, networking, and storage.
• Significant experience with file systems and scale-out NAS implementation.
• Excellent written and verbal communication and presentation skills.
• MS or B.Sc. in CS, CE, EE or related fields.
• Ability to travel around 20% of the time.

Nice to have

• In-depth knowledge and hands-on experience with S3 and high-performance computing.
• Hands-on lab and hardware management experience.
• Experience working in a rapidly growing entrepreneurial, dynamic startup.