Implementation Manager (SaaS)

TL;DR

Implementation Manager (SaaS): Owns the customer onboarding journey from sales handoff to platform go-live, configuring the Elevate platform, setting up integrations, building workflows, and training enterprise brand teams. Focus on managing a portfolio of concurrent projects, ensuring seamless alignment across internal and external teams, and driving continuous improvement in delivery operations.

Location: Remote (US)

Salary: $75,000–$90,000 USD

Company

hirify.global.io is the world's first word-of-mouth commerce platform that leverages brand ambassadors, influencers, and affiliates to accelerate marketing results.

What you will do

• Manage end-to-end customer implementation projects, including deliverables, risk mitigation, and timelines.
• Serve as primary project escalation point, collaborating with Sales, Engineering, Support, and Customer Success.
• Configure the Elevate platform, set up integrations, and build workflows for new customers.
• Train enterprise brand teams on the hirify.global platform.
• Contribute to partner ecosystem by enabling and co-delivering with implementation partners.
• Drive continuous improvement in project management and delivery operations processes.

Requirements

• 3-5+ years of experience in customer-facing project management, technical implementation, or management consulting within the B2B SaaS industry.
• Proven track record managing complex technical implementations from kickoff through go-live.
• Strong project management, organizational, and attention to detail skills.
• Exceptional written and verbal communication skills, including translating technical concepts for non-technical audiences.
• Strong information gathering, discovery, and escalation management skills.
• Bias toward action and self-starter mentality, comfortable operating in fast-paced, ambiguous environments.

Nice to have

• Experience in influencer, affiliate, or performance marketing.
• Familiarity with ecommerce platforms and integration patterns.
• Experience working with ecommerce brands, retailers, or CPG companies.

Culture & Benefits

• Comprehensive health, dental, and vision insurance.
• Remote Work Flexibility, with support for internet and home office setup.
• 401(k) Plan available.
• Flexible Paid Time Off and Paid Parental Leave (four months).
• Ongoing training, coaching, career acceleration, and annual education stipend.
• End-of-Year Break (typically between Christmas and New Year's).