Technical Support Engineer (Payments)

TL;DR

Technical Support Engineer (Payments): Providing product support to enhance customer experience through effective troubleshooting and managing support queues. Focus on collaborating with internal and external teams to resolve issues and improve service quality.

Location: Flexible/Remote (within the US)

Salary: $90,000 - $110,000

Company

hirify.global is on a mission to simplify payments through innovative technology.

What you will do

• Provide product support and troubleshoot issues related to portal usage, API, and reporting.
• Manage the support queue and handle escalations effectively.
• Utilize Zendesk for ticket management and support interactions.
• Collaborate with various internal and external teams to resolve customer issues.
• Participate in an on-call rotation for after-hours incidents.

Requirements

• 3+ years in technical product support or equivalent education.
• Strong technical proficiency with software platforms and APIs.
• Exceptional communication and teamwork skills.
• Ability to manage high volumes of tickets and incidents.
• Customer-first attitude with problem-solving skills.