Product Manager (Customer Care)

TL;DR

Product Manager (Customer Care): Designing and building end-to-end customer support for a new fintech business line with an accent on AI-first support and multi-channel customer interaction. Focus on creating chat experiences, agent workspaces, AI copilots, and operational teams from scratch.

Location: Mexico with relocation support

Company

hirify.global is a fintech company launching a new business line focused on innovative customer care solutions.

What you will do

• Design customer entry points across multiple channels (web chat, in-app, phone, WhatsApp, email).
• Create a unified chat experience including welcome messages, escalation flows, and status updates.
• Build powerful customer care agent workspaces for efficient issue resolution.
• Launch an AI copilot to assist agents with replies, actions, summaries, and knowledge search.
• Establish an operational team including agent profiles, training, and capacity planning.
• Drive automation and self-service to reduce contact reasons and improve efficiency.

Requirements

• Location: Must be able to relocate to Mexico (relocation support provided)
• 3+ years experience as a Product Manager with team leadership.
• Background in Customer Care or fintech is a plus.
• Strong problem-solving, UI design, and data-driven skills.
• English proficiency at B2 level or higher.

Culture & Benefits

• Relocation support to Mexico including family assistance.
• Flexible hybrid work from office.
• Healthcare coverage and wellness budget.
• Education budget for language and professional training.
• 20 days annual leave plus paid sick leave.