Product Manager (AI)

TL;DR

Product Manager (AI): Leading the development and scaling of AI-powered customer support experiences to improve accuracy, speed, and user satisfaction. Focus on designing agentic workflows, tuning prompts, and reducing manual contacts while enhancing AI answer quality and coverage.

Location: Hybrid with offices in Amsterdam, Paris, and Lisbon, Netherlands

Company

hirify.global is a unique marketplace for buying and selling special objects, offering over 75,000 unique items weekly and serving millions of customers globally.

What you will do

• Drive measurable reduction in manual customer contacts through AI support flows.
• Improve AI answer quality using human and automated evaluation frameworks.
• Expand AI coverage and ensure reliable handoff to human agents.
• Design smooth, intuitive user journeys to increase customer satisfaction and AI usage.
• Build and maintain a clear product roadmap with measurable success criteria.
• Collaborate cross-functionally with engineers, data scientists, designers, and stakeholders.

Requirements

• Location: Must be able to work in a hybrid model near offices in Amsterdam, Paris, or Lisbon.
• 3+ years experience as a Product Manager, ideally in e-commerce.
• Strong customer-centric and data-driven product development approach.
• Experience with LLM concepts, prompt engineering, and deploying AI products.
• Ability to run manual and automated AI quality evaluations and convert outcomes into product improvements.
• Excellent communication, PRD writing, and stakeholder management skills.

Nice to have

• Experience with OpenAI integrations.
• Familiarity with A/B testing, funnel metrics, and KPI definition.

Culture & Benefits

• Work at scale impacting millions of customers across 80+ categories.
• Learning and development initiatives with mentorship and career progression plans.
• Inclusive, diverse, and queer-friendly work environment with 60+ nationalities.
• Special vouchers for birthdays and significant life events, plus extra days off.
• Flexible hybrid work model with vibrant offices designed to inspire and connect.