Senior Product Manager (Hospitality SaaS)

TL;DR

Senior Product Manager (Hospitality SaaS): Lead development of AI-driven communication and CRM products for the hospitality industry with an accent on customer acquisition, retention strategies, and AI-powered personalization. Focus on translating strategy into actionable roadmaps, stakeholder collaboration, and optimizing product management processes using AI tools.

Location: Remote in Poland

Salary: Up to 30,000 PLN net (+ VAT) on B2B or 25,000 PLN gross on employment contract

Company

Global leader in hospitality software founded in Poznań, Poland, serving over 3,500 customers worldwide with AI-driven SaaS platforms and marketing services.

What you will do

• Lead product development of communication and CRM solutions with AI personalization and automation.
• Create data-driven customer acquisition and retention strategies using AI insights.
• Conduct continuous product discovery and validation in collaboration with UX and AI tools.
• Translate high-level vision into actionable roadmaps and success criteria.
• Maintain strong stakeholder partnerships across sales, marketing, and customer success.
• Establish and optimize product management processes leveraging AI tools for efficiency.

Requirements

• Must have 6+ years experience as Product Manager or higher product leadership role.
• English and Polish language proficiency at minimum C1 level.
• Experience with AI-driven CRM, communication products, or SaaS platforms in hospitality or travel tech.
• Strong organizational and communication skills for managing multiple stakeholders.
• Deep understanding of Agile product development processes and best practices.
• Passion for leveraging AI to create smarter, personalized products.

Culture & Benefits

• Fully remote role with flexible working hours.
• 24 paid days off annually plus local public holidays.
• English classes and team development fund.
• Co-financed life and medical insurance, sports access, mental health support.
• Company retreats, events, referral program, and extra CSR/volunteering days.
• Flat hierarchy and open communication culture.

Hiring process

• Intro call with Recruiter (45 minutes).
• Role fit interview with Product Director (60 minutes).
• Team fit interview with Product Managers (60 minutes).
• Case study with Product Director and CPO (60 minutes).