Customer Experience Representative (Fintech)

TL;DR

Customer Experience Representative (Fintech): Delivering seamless and engaging customer interactions while testing AI tools and enhancing customer satisfaction. Focus on analyzing customer queries and collaborating cross-functionally to optimize service delivery.

Location: KSA

Compensation: ر.س6,000 - ر.س7,500 / month

Company

hirify.global creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.

What you will do

• Engage with customers via chat and phone, providing prompt and effective solutions.
• Leverage and test AI-driven digital tools, offering valuable feedback to enhance automation and efficiency.
• Champion customer service excellence, ensuring policies and procedures align with company objectives.
• Analyze customer queries, identifying patterns and opportunities for service optimization.
• Collaborate cross-functionally, working with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.

Requirements

• Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).
• Postgraduate degree in math, business, marketing, or finance (preferred).
• Strong analytical and problem-solving skills, with the ability to think critically.
• Exceptional communication and interpersonal skills, with a high level of self-awareness.
• Ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.
• Resilience under pressure, with a proactive approach to challenges.