Customer Service Engineer

TL;DR

Customer Service Engineer: Provide technical support and manage customer requests for cloud solutions monitoring renewable energy assets with an accent on networking, dataloggers, and device communications. Focus on troubleshooting, project modifications, and quality improvement in a hybrid work environment based in Barcelona.

Location: Hybrid in Barcelona, Spain

Company

hirify.global is an independent expert in assurance and risk management, advancing safety and performance in the energy sector with digital solutions for renewable energy assets.

What you will do

• Manage customer requests related to networking, dataloggers, and device communications.
• Provide technical support via email and calls to customers.
• Implement project modifications based on customer needs.
• Create and modify electrical and single line diagrams using AutoCAD.
• Set up GPM platforms including Web Portal, GPM Plus, GPM Scada, and Horizon.
• Detect errors and support quality improvement initiatives.

Requirements

• Location: Based in Barcelona, Spain
• University degree in technical field such as Informatic Systems Management, Electronics Engineering, or Telecommunications.
• Minimum 3 years in customer-facing technical support roles.
• Fluent in written and spoken Spanish and English.
• Proven ability to manage customer relationships and write technical reports.

Nice to have

• Knowledge of renewable energy (solar, wind, storage).
• Experience with communication networks and dataloggers.
• Familiarity with industrial communication protocols.
• Knowledge of Linux operating system.

Culture & Benefits

• Flexible 40-hour workweek with up to 2 days home working per week.
• Medical scheme, life insurance, pension plan, and commuting allowance.
• Professional development through coaching, mentoring, and tailored training.
• 23 days of annual leave and employee referral scheme.
• Inclusive and diverse work environment.