Customer Success Manager

TL;DR

Customer Success Manager (SaaS): Manage client relationships and ensure measurable outcomes from platform adoption with an accent on client engagement, data-driven strategies, and cross-functional collaboration. Focus on driving product adoption, onboarding, retention, and acting as the voice of the customer to influence product and sales teams.

Location: Must be able to work onsite in Singapore office 3x per week

Company

hirify.global provides AI-driven market intelligence and search solutions trusted by over 6,000 enterprise customers globally, including a majority of the S&P 500.

What you will do

• Engage with clients through virtual and in-person meetings to deliver value via platform adoption and use case mapping
• Monitor usage and lead tailored strategies to unblock barriers to feature adoption
• Guide new clients through onboarding, training, and best practices both virtually and in person
• Partner with sales and account management to support renewals and articulate competitive value
• Leverage data and analytics to anticipate risks and highlight wins to strengthen customer ROI
• Advocate for client needs internally by collaborating across teams and collecting customer insights

Requirements

• Mandarin language skills at working proficiency required to lead client demonstrations
• 2–4+ years experience in Customer Success, Account Management, or client-facing SaaS roles
• Proven ability to build relationships, influence stakeholders, and drive measurable business outcomes
• Strong organizational and time-management skills with a data-driven mindset
• Ability to be onsite in Singapore office 3x per week