Customer Success Manager (Saas)

TL;DR

Customer Success Manager (SaaS): Collaborates with agile, technology-driven brands to maximize their investment in hirify.global, driving product adoption and translating customer insights into actionable feedback. Focus on aligning customer's marketing goals with the product and ensuring customer satisfaction through troubleshooting and scalable success processes.

Location: Must be based in Singapore

Salary: 1,600 SGD annual learning budget

Company

hirify.global is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce.

What you will do

• Serve as the main point of contact and trusted advisor for clients across Southeast Asia.
• Ensure successful onboarding of new clients in collaboration with a Technical Account Manager.
• Drive feature adoption by building Success Plans and providing strategic guidance.
• Proactively analyze customer product usage to identify opportunities and risks.
• Serve as the primary contact for product training inquiries and non-technical support.

Requirements

• Passion for tech and experience with SaaS products and APIs.
• Strong technical domain knowledge of SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming.
• Founded experience working in Customer Success.
• Experience working with diverse stakeholders both internally and externally Marketing, Developers, Sales, and Executives
• Exceptional communication skills in spoken and written English.
• Ability to manage a book of 20+ accounts comfortably.

Culture & Benefits

• 1,600 SGD annual learning budget and full LinkedIn Learning access.
• 30 days of annual leave, plus extra paid days for your birthday and moving day.
• Freedom to work from abroad for up to 90 days worldwide!
• Mental health support with nilo.health.
• Benefit from extensive health coverage via Cigna Care Connect, extending to your dependents.