Director of Professional Services

TL;DR

Director - Erp Implementation Services (K-12): Responsible for the delivery of Harris School Solutions- Enterprise Financials products to customers, ensuring performance against goals. Focus on innovating implementation strategies, maintaining customer satisfaction, and developing a motivated team.

Location: Remote within the United States

Salary: $95,000-$105,000

Company

Harris School Solutions delivers Enterprise Financials products to customers.

What you will do

• Ensure performance against measurable goals for the professional services team.
• Monitor priorities, provide coaching, and guide team members.
• Innovate and evolve implementation strategies to increase efficiency and flexibility.
• Provide proactive customer follow-up, communication, and issue management.
• Drive and develop a motivated team of service professionals.

Requirements

• Direct leadership and experience in the delivery of professional services.
• Experience in delivering multiple product solutions and managing a diverse team of professionals.
• 8+ years of management experience.
• Experience managing groups of 10+ people; experience developing and promoting managers and leaders.
• Demonstrated experience in managing distributed, remote teams.
• Experience with remote delivery models and the delivery of cloud solutions.

Nice to have

• Experience in implementing ERP/ Financial solutions in the public sector.
• K12 financial or human capital experience.