Technical Support Agent

TL;DR

Technical Support Agent (Customer Support): Provide high-level customer support for a performance marketing SaaS product, assisting B2B clients with solutions and API integration. Focus on maintaining excellent customer satisfaction, fast response times, and professional communication under pressure.

Location: Fully Remote

Company

hirify.global is a revolutionary performance marketing software company focused on increasing productivity and optimizing marketing ROI.

What you will do

• Communicate with B2B clients via Front APP and assist in finding optimal business solutions.
• Work with REST API to resolve integration-related requests.
• Analyze situations and build logical problem-solving chains.
• Maintain professionalism and calmness in challenging conversations.
• Meet KPIs including fast response times and high customer satisfaction rates.

Requirements

• English: B2+ level required (written and spoken)
• At least 1 year of experience in customer service or client management.
• Strong analytical thinking and attention to detail.
• Resilience and ability to remain friendly under pressure.

Nice to have

• Experience in B2B service.
• Hands-on experience with REST APIs.
• Knowledge of affiliate marketing principles and market specifics.

Culture & Benefits

• Opportunity to become a top-level support expert in a fully bootstrapped SaaS company.
• Fully remote work with flexible shifts (UTC +03).
• Competitive salary based on experience and skills.
• Transparent grade system for career growth.
• 21 working days vacation and 7 paid sick leaves annually.
• Inclusive and adaptable team culture with team buildings and happy hours.