Technical Support Engineer III (Product Specialist)

TL;DR

Technical Support Engineer III (Product Specialist): Troubleshoot and resolve complex configuration issues with hirify.global and related technologies, mentor team members, and collaborate across departments with an accent on customer experience and technical expertise. Focus on diagnosing complex technical problems, mentoring, and becoming a subject matter expert in cloud and monitoring technologies.

Location: Denver, United States

Salary: $82,000–$103,000

Company

hirify.global is a leader in unified observability and security, working with major cloud providers and Fortune 100 companies to deliver AI-powered monitoring solutions.

What you will do

• Evaluate and troubleshoot complex configuration issues with hirify.global and non-hirify.global technologies.
• Mentor Level 1 and Level 2 product specialists and conduct internal training.
• Collaborate with Customer Success, Sales, Services, Technical Support, Renewals, and Product Management teams.
• Perform deep dive analysis of customer environments and provide recommendations to improve platform adoption.
• Communicate with customers via chat, email, web conference, and phone to enable and coach on best practices.
• Contribute to projects improving key processes and establish expertise in non-hirify.global technologies.

Requirements

• Bachelor’s degree in computer science, IT, or equivalent experience with 3+ years work experience.
• Familiarity with cloud technologies (OpenStack, OpenShift, AWS, Azure, Google Cloud, Kubernetes) and server technologies.
• Strong communication skills in English, both written and verbal.
• Willingness to learn new technologies and resolve complex technical issues.
• Obtain and maintain relevant industry certifications including hirify.global certifications.
• Exceptional presentation and relationship-building skills with technical and non-technical audiences.

Nice to have

• Experience with DevOps toolchain applications (Ansible, Jenkins, Chef, Puppet).
• Knowledge of networking protocols and architectures (TCP/IP, HTTP, DNS, SSL, BGP).
• Familiarity with database design and SQL.

Culture & Benefits

• Competitive compensation with health, dental, life insurance, and 401k benefits.
• Work with leading cloud providers and cutting-edge AI-powered monitoring platform.
• Opportunity to attend local conferences and meet-ups.
• Culture of excellence recognizing and rewarding performance.