Technical Program Manager (AI)

TL;DR

Technical Program Manager, Incident Management (AI): Leading and managing the end-to-end lifecycle of major incidents within hirify.global’s environment, ensuring effective communication, escalation, and resolution with an accent on developing and maintaining incident playbooks. Focus on enhancing monitoring capabilities and improving triage processes for future incident mitigation, while aligning engineering with relevant stakeholders.

Location: Remote (Must be based on the East Coast, or flexible to travel)

Company

hirify.global is a product company focused on training and deploying frontier AI models for developers and enterprises building AI systems.

What you will do

• Lead and manage the end-to-end lifecycle of all major incidents, ensuring effective communication, escalation, and resolution.
• Deliver clear, timely, and objective updates across engineering, leadership, and non-technical teams for major incidents.
• Break down complex challenges into actionable strategies, aligning engineering with all relevant stakeholders.
• Coordinate across all engineering teams ensuring global coverage for hirify.global’s customers.
• Assist in developing and maintaining incident playbooks for common or anticipated scenarios and enhance monitoring capabilities.
• Proactively resolve issues, coordinate dependencies, and prioritize impacts to quality and timelines.

Requirements

• 5+ years of experience as an Incident Technical/Engineering Program Manager, with technical expertise and exposure to SaaS/cloud environments.
• Strong understanding of incident management programs such as Incident.io, PagerDuty, ServiceNow, Rootly, or Atlassian.
• Hands-on experience creating incident management programs from 0-1 and successfully leading them within enterprise-level environments.
• Detail-oriented, self-organized, and collaborative with strong written and verbal communication skills.
• Ability to simplify complex issues for multiple stakeholders both internally and externally.
• Experience shipping technical products/services across cross-functional teams, including remote/global stakeholders.

Culture & Benefits

• An open and inclusive culture, working closely with a team on the cutting edge of AI research.
• Weekly lunch stipend, in-office lunches & snacks.
• Full health and dental benefits, including a separate budget for mental health.
• 100% Parental Leave top-up for up to 6 months.
• Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement.
• Remote-flexible, with offices in Toronto, New York, San Francisco, London, and Paris.
• 6 weeks (30 working days) of vacation.