Technical Account Manager (Commerce)

TL;DR

Technical Account Manager (Commerce): Manage technical relationships and support for multiple strategic B2B partners in the travel fintech space with an accent on technical triage, partner communication, and process optimization. Focus on diagnosing technical issues, coordinating cross-functional teams, and improving escalation workflows to ensure partner satisfaction and operational efficiency.

Location: Remote from Argentina, Buenos Aires

Company

hirify.global is a well-funded startup specializing in travel fintech and commerce platforms, powering global travel brands with advanced machine learning and proprietary fintech products.

What you will do

• Serve as the primary technical liaison for multiple B2B partners, translating inquiries into actionable requests.
• Validate and triage technical issues using data analysis and internal tools before escalating to engineering.
• Improve intake and escalation processes to create consistency and operational excellence.
• Collaborate cross-functionally with product, engineering, supply, and customer experience teams.
• Manage multiple partner requests prioritizing urgency and impact effectively.

Requirements

• Must be located in Argentina with ability to work remotely.
• Strong communication skills to build trust with partners and internal teams.
• Experience in technical account management or similar hybrid technical-customer roles.
• Technical fluency including logs interpretation, API exploration, and SQL data analysis.
• Ability to prioritize and manage multiple partners and issues simultaneously.

Nice to have

• Intermediate or advanced SQL skills and experience with BI tools or BigQuery.
• Familiarity with API debugging, distributed systems, or SaaS platform operations.
• Experience with ticketing and triage systems like Zendesk, Jira Service Desk, or Salesforce.
• Background in improving cross-functional workflows and partner-facing operations at scale.

Culture & Benefits

• Competitive salary with pre-IPO equity packages.
• Travel stipend and work-from-home support.
• Entrepreneurial culture encouraging risk-taking and innovation.
• Open communication with leadership and small dynamic teams.