Customer Support Specialist

TL;DR

Customer Support Specialist: Providing outstanding customer service and support for blockchain hardware wallet products with an accent on crypto project knowledge and multilingual client support. Focus on solving client issues promptly, maintaining communication across multiple channels, and ensuring customer satisfaction during night shifts.

Location: Remote work from anywhere in the world

Salary: Competitive salary in EURO/USDT

Company

hirify.global is a high-tech blockchain company specializing in smartcard-based hardware wallets and mobile applications for digital assets, operating globally with headquarters in Switzerland.

What you will do

• Assist clients and solve problems through multiple communication channels
• Provide detailed information about company products
• Write and update help information for clients
• Document customer issues and collaborate with other employees to resolve them
• Monitor and respond to user requests on social networks and information platforms

Requirements

• At least 1 year experience in a similar role
• Fluency in English, additional languages are a plus
• Experience in crypto projects such as crypto wallets or exchanges is mandatory
• Strong communication and persuasion skills, especially in chat
• Customer-oriented, self-motivated, and team player mindset
• Experience with Zendesk, Agorapulse, Appradar, Frontapp, Shopify, and social media platforms

Culture & Benefits

• Remote work from anywhere globally
• Night work schedule with shifted days off
• 20 working days of paid vacation
• Birthday presents and compensation for technical devices
• Paid sick leaves